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How to cancel/modify a booking?

To cancel/modify your booking, please follow the steps below:

  1. Log onto www.luvstay.com with your registered mobile no or email id and password.
  2. Click on the Bookings link.
  3. Open the card for the booking you intend to cancel.
  4. Click on Cancel  button.
  5. Please review the cancellation penalty and refund amount before you confirm to cancel the booking.
  6. The refund amount would reflect in the same account that was used to make the payment at the time of the booking.
  7. The applicable refund amount will be credited to you within 7-10 working days. However, it may take an additional 3-14 working days to reflect in your account, depending on the processing time taken by your bank.


LuvStay offer complete refund of the payment for cancellations made 24 hours or more prior to check-in time. For cancellations less than 24 hours before check–in time, there will be no refunds. In case of no shows or not liking the service after availing them/ checking in, there will be no refunds.